FAQ

#Is SideKick only for IT training institutes?

No. It was first built with an IT training institute, but nothing in it is specific to one kind of course: courses, stages, fields and sources are yours to set.

#Do we need to change how counsellors work?

Less than you'd think. They keep their work phones and the WhatsApp Business app. SideKick logs calls and chats around them, and gives them Today to work from.

#Does the AI read our students' details?

No names, phones, emails or ID numbers. They're replaced with tokens first. You can also turn AI off entirely. See AI and privacy.

#Can each counsellor see everyone's leads?

That depends on their role and your settings. Counsellors work their own leads; managers and administrators see the team. See Roles.

#What happens to our data if we leave?

You can export your people, activity and payments at any time from SideKick.

#Does it work on phones?

Yes. The web app works in a phone's browser, and the Android app adds call sync and offline use.

#Which languages?

The app is in English. Names and notes can be in any script, and AI drafts can be written in English, Hindi or Marathi.

#How is pricing worked out?

Per counsellor, per month, with lower-cost seats for trainers and service staff. See Pricing.